Sorry for the delay

I am the ex owner of the Lismore Tender Center. I would like to apologise to any customer that was affected by the delay in payments to them over the past two weeks. I confirm that payments have now been made.

Tender Center has been my life for the past 16 years. My father and I opened the first Tender Center in Australia in Lismore in 1996 and were welcomed with open arms. Tender Center is now a franchise group of six stores in NSW and Queensland. I am aware of 19 competitors that have attempted to replicate the business formula and failed. The Lismore Tender Center has been successful thanks to the dedication of its excellent staff, the talented people that work on the behind the scenes systems development, and the fantastic support of its loyal customers. Until recently I was also the owner of a Tender Center in Newcastle where unfortunately I had a dispute with the landlord, and was ordered by a court to pay him a substantial amount of money. This forced me to sell an asset (the Lismore Tender Center). My company was being threatened with winding up proceedings and I was forced to sign an irrevocable authority to have proceeds from the sale paid into a lawyers trust account where I could not touch them while the dispersal of the funds was being determined. This meant I was not able to access the funds from the sale of the business to finalise the accounts of some people. This process has now been completed, and people have been paid. I apologise again for the delay.

The past few weeks have been very stressful for everyone involved, and especially for the new owners of the Lismore store. I would like to extend my apology to Barry and Kashka, they have been doing a brilliant job in very difficult circumstances. I am still involved in the Tender Center as an employee of the franchising company. I will be visiting the Lismore store regularly and I look forward to seeing the many past customers there. At a time when many retail business are struggling (I have never seen so many empty shops in Lismore) the Tender Center business model is one that is doing well, and I am hopeful that more towns and cities in Australia will come to know the great business that is the Tender Center.

Brent Crysell

Lismore


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