Slow internet not always our fault: NBN boss

Workers linstall NBN cable.
Workers linstall NBN cable. Chris Higgins

OPINION: BUILDING a national broadband network is a once-in-a-lifetime opportunity - and an initiative of this scale and complexity comes with many challenges.

With one in two Australians now able to connect to the NBN network through a service provider of their choosing, there has been a lot of questions about why some consumers are not getting the internet speeds they expected.

There is usually one of two reasons for this.

The first is the consumer being unaware of the speed options available to them or how the maximum allowed speed is typically not guaranteed and can vary depending on a number of factors.

The second is due to the way the network is designed and whether it is operating properly.

This latter reason becomes a bit complicated as the network is like a three-link chain and each link can affect the speed.

The first link is the equipment and wiring in the home, the second is NBN's access network and the third is the service provider's network.

Do you think NBN has done enough to ensure fast internet speeds and customer satisfaction?

View Results

More recently, one of the more commonly discussed reasons for slow speed is the amount of speed capacity between these last two links as it is dependent on what the service providers purchase from NBN.

Service providers pay two charges to use NBN's portion of the broadband network. One allows their customers to access nbn's network and the other determines the collective amount of data that flows between our two networks at a given point in time.

On the latter charge, if the service provider doesn't purchase enough, it can affect every one of their customers in an area, especially in the evenings when many people are accessing the internet at the same time.

Each week, NBN is completing network construction on roughly 100,000 new homes for more than 45 different providers to begin advertising and selling their broadband service.

We know most retailers want to offer a good service at a fair price. Due to a very competitive environment, however, some may feel the pressure to focus more on a low price offer that comes with a best effort on speed.

To be clear, this is not the case across the board and some service providers are focussed on providing plenty of bandwidth on the network to ensure their consumers receive fast speeds.

This is why it's so important to ask your service provider what speeds are available during peak times so you are aware of what to expect before you sign-up to a plan.

It has been suggested that speeds will improve if NBN reduced or eliminated some of the fees we charge the providers.

The NBN portion of the broadband network was created as an investment for the Australian people and in order for it to remain so we must make enough money to pay for the $49 billion cost that makes it possible to reach every home and business with high speed internet, no matter how isolated or remote this location may be.

The cost we charge service providers to sell data on the network helps us to repay the cost of building the network, which is why we've tried to strike the right balance between our responsibility to make a modest return on the taxpayer's investment while at the same time allowing for a healthy and competitive telco market.

We know there is more that needs to be done to ensure Australians get the broadband service they want and we are working hard alongside our service provider partners to better meet these expectations.

We are committed to listening to the community's feedback, continuing to educate consumers on what they need to know before connecting to the network, and to make improvements to our internal systems and processes so that we can offer a better experience for everyone.

Bill Morrow is CEO of NBN

Topics:  editors picks letters to the editior nbn broadband opinion slow internet

Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

Traditional Country music festival across the region

LINE UP: Country singer Reg Poole.

The Cedar Guitar Country Music Awards 2017

Jimmy Willing returns to punk roots in big smoke

PUNK ART: Jimmy Willing with the print to be exhibited at The Night Of The Iguana at the Newsagency Gallery in Petersham Sydney. INSET: Jimmy Willing in his punk rock days.

Willing exhibits in Sydney to celebrate Iggy Pop's 70th birthday

My right as a feminist to be on The Bachelor?

As mother of three daughters future seems bleak in Bachelor era

Local Partners

Chaos creates beauty at Lismore City Hall

Acclaimed director brings special performance to Lismore - Out Of Chaos Comes Beauty

Goodbye Cunny, hello Josh

YOUNG: Australian comedian and Youtube star Josh Wade.

Wade is getting rid of the character that made him an online star

A super hot date with Lismore's cowboys

GIG: Poster for the Humans of Lismore show this August 2017.

Humans of Lismore comedy show is on this weekend

Lismore will turn into a Neon Garden this NYE

FUN: The main space at the Tropical Fruits New Year's Party 2015/2016.

Tropical Fruits are also looking for a new club manager

Survivor twist bound to shock

TARA Pitt benefited from a shock twist on Australian Survivor, but will everyone be happy? She’s bracing for a viewer backlash.

The Block goes back to school with gorgeous kids rooms

Ronnie and Georgia's winning kids bedroom in a scene from The Block.

ONE magical bedroom received the first perfect score of the season.

A prince is sailing around the Whitsundays

Prince of Denmark Frederik is racing on Wild Oats in the Whitsundays.

Rumours circulating about where the princess is

What's on the small screen this week

Rob Collins and Jessica Marais in a scene from season two of The Wrong Girl.

JESSICA Marais returns in The Wrong Girl.

Playing Tom Cruise's wife was a dream for Sarah Wright

Tom Cruise and Sarah Wright in American Made.

The actress stars opposite Cruise in the action comedy

Taylor Swift wipes presence off social media

Singer Taylor Swift has deleted her social media accounts

Social media wipeout prompts rumours of a new album

Swedish TV drama turns up heat

Louise Nyvall stars in the Swedish TV series Farang.

Scandinavian crime thriller goes troppo

199 home sites approved in Evans Head

The Evans Head Manufactured Home Estate plans. Zoran Architecture.

Manufactured Home estate approved near aerodrome

Airbnb, Stayz and co tipped to squeeze Coast housing market

HOLIDAY BOOM: Airbnb letting is putting a further squeeze on long-term rentals.

Councils exploring options to manage the industry

Developer tears up couple's contract for new home

Jade and Edward Roberts were stung by the sunset clause on the first day of their honeymoon.

The developer has the right to do this under the sunset clause

Reports of Ibrahim family connections to farm and food hub

John Ibrahimat Bluesfest 2012.

REPORTS circulate colourful Sydney family have investments on the NR

Stunning, heritage-listed Coast home going under the hammer

STUNNING: Buderim House, a stunning heritage-listed Queenslander estate, is going to auction.

Coast home that played host to royalty is set for auction

Ready to SELL your property?

Post Your Ad Here!