I DON'T know too many other businesses who'd say a 20% failure rate is OK.
Imagine if 20% of the prescription medicine you took were duds, or if 20% of the nails you bought at Bunnings didn't work?
If we printed today's newspaper and 20% of the pages were torn or had pages missing, the phones would be running hot and everyone would want their money back.
If Maccas served 20% of their Big Macs with only one meat pattie, I'm sure they'd never hear the end of it.
So why would a government minister come out and say a 20% failure rate was an example of a system working well?
I'm talking about the Centrelink overpayments debacle which continues to unravel before the federal government's very eyes.
We here on the Northern Rivers have a higher than usual rate of dependency on Centrelink payments, so I am just wondering how many people got a nasty little letter in the mail over Christmas?
Some pretty vulnerable people in our community have probably suffered some unnnecessary heartache and financial stress all because of a computer glitch.
Judging by some of the cases exposed in the media, this automated debt recovery system is just a shambles.
Centrelink, the Australian Tax Office and the government are overseeing another cock-up the magnitude of the online Census shutdown.
Imagine if we sent the debt collectors in for overpayments to politicians for questionable travel expenses to footy matches.
Update your news preferences and get the latest news delivered to your inbox.