THE ejection of three Mackay people from the Gabba during last week's first Ashes Test was a reminder that tickets should be bought from reputable sources, a Queensland Cricket spokesman said.
The three were ejected from the ground despite having tickets bought from viagogo.com, which were said to be fraudulent.
"It reinforces the message from Cricket Australia that tickets should be purchased from a reputable agency," Queensland Cricket media manager Stephen Gray said.
"Don't buy from other sources because you don't know what you're buying."
Gray said Queensland Cricket was comfortable with the actions of staff at the Gabba in escorting the people from the ground.
Alex Levenson, viagogo's head of Australia and New Zealand, said that every ticket bought from viagogo was protected by a 100% guarantee.
"Customer service is an absolute priority for us, and as per viagogo's guarantee, we have contacted the customer, refunded the full amount and offered them a voucher as compensation," he said.
"We have also blocked the seller who originally sold the ticket to help stop this happening to anyone in the future."
He said viagogo was the world's largest ticket marketplace, providing choice, convenience and consumer protection, so people could buy and sell tickets for live events all over Australia and the world with confidence.
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