Commonwealth Bank customers are unable to transfer funds or use their cards. Picture: AAP Image/Erik Anderson
Commonwealth Bank customers are unable to transfer funds or use their cards. Picture: AAP Image/Erik Anderson

CommBank customers’ fury over massive outage

UPDATE: FURIOUS Commonwealth Bank customers are now having trouble logging into online banking services after a five hour outage saw transfers and some cards not being accepted by businesses.

The bank issued a statement at 12.30pm saying that services for non-CommBank Visa cards were being restored along with transfers and payments through the online system.

"We're starting to see services restore for issues affecting non-CommBank Visa card transactions at CommBank merchant terminals," it said.

But while transfers and payments were working in NetBank and the CommBank app people could have issues logging in.

"As we restore services some users may experience log-on taking a little longer than normal. We're sorry - we realise this isn't the best start to a Monday and we appreciate your patience," the Twitter statement said.

Customers who had earlier tried to login to online banking system received a message warning them to try again later.

"You may not be able to make payments or access all features while logged on this morning. Please try again later," it said.

But despite some services being restored many people were still unable to access the bank's systems.

In April, customers with the bank had credit card balances disappear from the smartphone app and the online system.

The digital problems in April also temporarily wiped out the balances of home and personal loans, travel money card accounts and affected bill payments that used BPAY.

Shops were also unable to accept debit and credit card transactions from Commonwealth customers.

It is not clear when the current outage is going to be rectified.

We're starting to see services restore for issues affecting non-CommBank Visa card transactions at CommBank merchant terminals. If you're still experiencing issues, you can also try inserting the credit card and using the PIN to process transactions.

 

EARLIER: CUSTOMERS with Commonwealth Bank haven't been able to transfer money for hours because of issues with NetBank and the CommBank app while businesses can't accept Visa cards.

The bank issued a statement just before 7.30am after being inundated with people unable to use their accounts.

"We're aware of an issue affecting non-CBA Visa card transactions at CBA merchant terminals and some payments in NetBank and CommBank app," a Commonwealth spokeswoman said.

Those with MasterCard and CBA cards are not impacted by the outage.

"We're working to fix this as a priority and we apologise for any inconvenience," she said.

Customers who logged in to online banking system received a message warning them to try again later.

"You may not be able to make payments or access all features while logged on this morning. Please try again later," it said.

In April, customers with the bank had credit card balances disappear from the smartphone app and the online system.

The digital problems in April also temporarily wiped out the balances of home and personal loans, travel money card accounts and affected bill payments that used BPAY.

Shops were also unable to accept debit and credit card transactions from Commonwealth customers.

It is not clear when the current outage is going to be rectified.


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