THE ribbon is curled, the wrapping is immaculate, but sitting inside the Christmas box is a present from Grandma that is just completely wrong.
You smile and say thank you, but now what?
Queensland retailers are expecting a late surge in Christmas shopping as the deadline for internet purchases ticks by.
But it is the Boxing Day rush for refunds and returns that sends the queues out the door once more as people return unwanted gifts.
The Australian Retailers Association and Office of Fair Trading have reminded shoppers and business owners alike to know their rights about returns.
Sunshine Plaza, Noosa Civic and Kawana Shoppingworld will open for a mammoth midnight trading day on December 23.
Australian Retailers Association executive director Russell Zimmerman said it was vital to keep receipts when buying gifts.
"Whatever you do, check their returns policy," Mr Zimmerman said.
"If there is a sign saying, 'Please choose carefully', make sure that if the store verbally agrees to offer a refund or exchange, you have some sort of written statement on the receipt that they will do this.
"From a retailer's perspective, there are so many benefits in having a good customer relationship, so it is better to appease the customer in all instances."
Office of Fair Trading executive director Brian Bauer said customers should ask stores about their refund and exchange policies, including time limits, before they buy.
Retailers must give a refund or replacement if an item is faulty, the product does not match the description, or is unsafe.
For minor failures such as loose thread, the retailer may choose to offer a refund or replacement, within a reasonable time.
Your rights are not affected just because you have not kept the original packaging on the product.
- Source: CHOICE
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